Privacy Policy

Revive & Gleam manages the personal information used to deliver our valeting service.

Contact support@reviveandgleam.co.uk about your information.
158 Riddings Road
Huddersfield
HD21HS

• Your name, email and phone number.
• Vehicle details, address and postcode.
• Appointment details, payment status, booking reference and your optional vehicle photo/video consent choice.
• Essential email delivery records and security information used to protect admin access.

We use booking information to take steps to arrange and perform your service, verify the deposit, send transactional updates and manage changes or refunds.

We use essential security records to protect the site under our legitimate interests, and retain records where required for legal or accounting obligations.

• Stripe: handles card payment details directly. This site does not store card numbers.
• Our bank: receives bank transfer information.
• Our email provider: handles booking messages through SMTP.
• Postcodes.io: receives the postcode alone to check coverage. We do not send your name, email or address to that lookup service.
• Website hosting providers: process site data to operate the service.

Closed booking records and their email logs are normally reviewed for removal after 365 days from the appointment date. The administrator removes records when they are no longer needed. Active bookings remain available.

Records needed separately for tax, accounting, disputes or another legal obligation may need to be retained outside this booking system.

Postcode lookup cache entries are removed after seven days. Your booking-status link is private; keep it secure.

You may ask about access, correction, deletion or restriction of your information and other rights that apply in your circumstances. Contact us to make a request.

You can also complain to the UK Information Commissioner’s Office at ico.org.uk.

See our Cookie Policy for the essential session cookie used by this website.

We keep a basic traffic log on our own server to understand public page visits and identify automated traffic. It records the page, visit time, connection IP address, browser signature and referring page when provided. Referrer query strings and fragments are removed. Visible, recently active browsing time is estimated when the browser can send activity updates.

Traffic records are removed after 30 days. Admin and private booking-status pages are excluded. This feature does not use Google Analytics, third-party tracking or additional tracking cookies.

After your booking is completed, or we confirm a previous valet arranged directly with us, we can send a private link to leave an honest review. For a previous valet invitation we record your name, email and service date privately to link your feedback to the completed service. Feedback is kept privately unless you give permission to publish your review, rating and first name. Approved reviews do not include your email, address or booking details. You can remove permission by unticking the publication checkbox and saving through your private link, or by contacting us.